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"Quality ... is the next opportunity for our
Company to set itself apart from its competitors ...
...Dramatically improved Quality will increase employee and customer satisfaction, will improve share and profitability, and will enhance our reputation. ...This Quality drive will require the passionate
commitment of all of you to make it happen ... A Six Sigma 2000 target
will require a significant commitment of resources and your strong, highly
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Chairman and Chief Executive Officer John F. Welch, Jr. (front) and Vice Chairmen and Executive Officers Paolo Fresco (left), John D. Opie (center) and Eugene F. Murphy (right) form GE's Corporate Executive Office. |
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